Frequently Asked Questions
When placing an order please keep in mind processing times in addition to shipping times. Orders can take up to 3 weeks to process before they are shipped. If you have a deadline that you need your items to to arrive to you by, please email us at firstname.lastname@example.org so we can further assist you.
How long does it take for an item to ship?
Most of our items are Made to Order and therefore can take up 3 weeks to ship out. We do keep a small inventory of items depending on order volume. If you have any questions on any of our items, their availability, and how long an item would take to ship, please email us at email@example.com and we can further assist you in obtaining your desired threads.
Which Shipping Service do you use?
We currently use USPS for all our orders. Please email us at firstname.lastname@example.org if you need your order processing rushed or have any questions about your estimated delivery date.
If you have an address that cannot be delivered through USPS or would like another shipping service to be used, please email us at email@example.com and we will provide you with options and updated shipping rates with your desired service.
When will I receive my Tracking Number?
Once you have placed your order, you will first receive an order conformation email from us. Once an order has been processed, you will receive another email from us listing the tracking information.
How long does Shipping take?
Shipping varies based on the shipping service selected at checkout. Please note that USPS only guarantees delivery by a certain date only with Priority Mail Express. Shipping with First Class Mail and Priority Mail, shipping times are estimated and may vary in delivery speed. Please check with your local post office if there is an issue with package delivery.
Cancellation, Returns, and Exchanges
At this time, we will gladly cancel your order if we are contacted within 48 hours of your purchase, after that we cannot guarantee a cancellation on your order. Please email us at firstname.lastname@example.org for assistance with your cancellation.
At this time, we accept returns in exchange for store credit equal to the cost of the product at the time of purchase, minus shipping & handling fees (shipping and handling varies for each item). Please contact us within 7 days of delivery if you desire to return your item. Items must be be shipped back to us within 14 days of delivery to:
Heady Made Apparel
2461 SE Stonecrop St
Port St. Lucie, FL 34984
Items that are being returned must be in new condition to be accepted as a return.
If you wish to exchange your item, please email us at email@example.com for assistance and further information on this process as it may vary due to our Made to Order items.